· What is a Valid Proof of Purchase?
For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
Some examples of a non-valid Proof of Purchase are:
*UVLEN® reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.
· What if I don't have a Proof of Purchase?
If you purchased directly from UVLEN.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.
If you purchased from a UVLEN® dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
If the Product was purchased on line, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.
If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.
· Why does UVLEN® require a valid Proof of Purchase?
UVLEN® must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of UVLEN® Products.
Products purchased from non authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. UVLEN® will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.
UVLEN® has these policies in place to protect both our valued customers and resellers.
· How long is my Limited Warranty?
You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product ("Warranty Period"):
UVLEN® Systems - 1 year *
We stand firmly behind our products.
Our Products includes with a 30 day (after you receive it) money back guarantee and minimum 1 year limited warranty.
(Excludes Non-Electronic Products *)